Privacy policy

Last updated: October 2, 2026

LONGSPIRE INC (“Longspire,” “we,” “us,” or “our”) operates this store and website, including related content, features, products, and services (the “Services”). Shopify powers our store and helps us provide the Services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If this Privacy Policy conflicts with our Terms of Service about the collection, use, or disclosure of personal information, this Privacy Policy controls.

Personal information we collect

Depending on how you interact with us and where you live, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address;
• Order and transaction information, such as products viewed or purchased, returns, exchanges, cancellations, payment confirmation, and order history;
• Account information, such as account identifiers, preferences, saved items, and settings. Authentication credentials are handled by Shopify or other authentication providers;
• Payment information, which is processed by Shopify and payment providers. Longspire does not receive or store complete payment card numbers;
• Communications, including customer-service requests, reviews, survey responses, and other messages you send us;
• Device and usage information, including IP address, browser and device details, identifiers, referring pages, pages or products viewed, interactions, and approximate location;
• Marketing preferences, such as email, SMS, cookie, and advertising choices.

How we collect information

We collect information directly from you; automatically through cookies, pixels, logs, and similar technologies; from Shopify and service providers that support our store; and from advertising, analytics, social media, and other business partners where permitted by law.

How we use personal information

We may use personal information to:

• Process payments, fulfill and deliver orders, manage accounts, and handle returns, exchanges, warranties, and customer support;
• Provide, personalize, analyze, secure, and improve the Services;
• Communicate about orders, accounts, policies, security, and service updates;
• Send marketing communications and provide personalized advertising where permitted, based on your preferences;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• Comply with law, enforce our terms and policies, resolve disputes, and protect our rights and the rights of others.

Cookies and similar technologies

We and our partners use cookies and similar technologies to operate the store, remember preferences, understand site use, measure performance, prevent fraud, and support advertising. You can control cookies through your browser and any privacy or cookie controls provided on the site. Disabling some cookies may affect site functionality.

How we disclose information

We may disclose personal information:

• To Shopify and vendors that provide hosting, payment processing, fraud prevention, analytics, customer service, marketing, fulfillment, shipping, cloud storage, and other business services;
• To advertising and business partners, subject to your choices and applicable law;
• When you direct us or consent, including through social media, integrations, or shipping instructions;
• Within our corporate group or in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets;
• To comply with law or legal process, enforce our terms, investigate misuse, or protect customers, Longspire, and others.

We do not disclose personal information to third parties for their own purposes except as described in this Policy or with your direction or consent.

Shopify

Shopify hosts the Services and processes information about your use of our store to provide and improve its commerce services. Information may be processed in countries other than your own. Learn more in the Shopify Consumer Privacy Policy and exercise eligible Shopify-related rights through the Shopify Privacy Portal.

Targeted advertising and privacy choices

Depending on where you live, some advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under applicable privacy law. You may submit an opt-out request through our data sharing opt-out page. Where required, we also recognize Global Privacy Control signals for the browser or device sending the signal.

You may unsubscribe from promotional email or SMS messages using the instructions in those messages. We may still send transactional or service messages about your account and orders.

Additional U.S. state privacy disclosures

During the preceding 12 months, we may have collected the categories described above: identifiers and contact details; customer records and payment-related details; commercial and transaction information; internet or other electronic activity; approximate geolocation derived from an IP address; communications and user content; and inferences used to personalize the Services. We collect these categories from you, your device, Shopify and our service providers, and advertising, analytics, social media, and other business partners.

We use these categories for the business and commercial purposes described in “How we use personal information.” We may disclose them to Shopify; payment, fraud-prevention, fulfillment, shipping, technology, cloud, analytics, customer-service, and professional service providers; and government authorities or transaction counterparties where legally required or appropriate.

We do not sell personal information for money. We may share identifiers, commercial information, and internet or electronic activity with advertising and marketing partners for targeted or cross-context behavioral advertising. Depending on applicable law, this activity may be considered “selling,” “sharing,” or targeted advertising. You can opt out through our data sharing opt-out page or a recognized Global Privacy Control signal.

We do not use or disclose sensitive personal information to infer characteristics about you. We retain each category only for as long as reasonably necessary for the purpose collected, considering the duration of our relationship, warranty and support needs, fraud prevention, recordkeeping, tax and accounting requirements, legal obligations, and dispute-resolution periods.

If applicable law gives you the right to appeal a decision about a privacy request, reply to our decision email with the subject “Privacy Appeal” and explain your request. We will review and respond as required by law.

Your privacy rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to opt out of certain sales, sharing, or targeted advertising; to restrict or object to processing; or to appeal a decision about your request. These rights may be limited by law.

To make a request, email service@longspireshop.com. We may need to verify your identity and authority. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising a privacy right.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action. We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

Security and retention

We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure. Do not send sensitive information through unsecured channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations.

International transfers

We and our service providers may transfer, store, or process information outside your state, province, or country. Where required, we rely on recognized safeguards such as adequacy decisions, contractual protections, or other lawful transfer mechanisms.

Third-party links

The Services may link to websites or platforms we do not control. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices, Services, or legal obligations. We will post the revised version, update the “Last updated” date, and provide additional notice where required.

Contact and complaints

For privacy questions, requests, or complaints, contact:

LONGSPIRE INC
27 Nadal Pl
Staten Island, NY 10314
United States
Email: service@longspireshop.com
Phone: +1 718-637-9333

If you are not satisfied with our response, you may have the right to appeal or complain to the data protection authority where you live.