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Last updated: October 2, 2026
We prepare each Longspire order with care. This policy explains processing, delivery estimates, tracking, and international shipping.
Most in-stock orders are processed within 2–5 business days, excluding weekends and U.S. holidays. Personalized, made-to-order, pre-order, or temporarily backordered items may require additional time; any known lead time will be shown on the product page or communicated by email.
Processing time is separate from carrier transit time. During launches, promotions, or holiday periods, processing may take longer.
Available shipping methods, charges, and estimated delivery times are shown at checkout based on the destination and the items in your order. Any delivery date is an estimate, not a guarantee, unless the selected carrier service expressly states otherwise.
Free-shipping offers apply only when the order meets the conditions displayed at checkout and may exclude expedited services, oversized items, remote regions, duties, and taxes.
When your order ships, we will send a confirmation email with tracking information when available. Tracking may take up to 72 hours to update after the carrier receives the package.
Please review your shipping address before placing your order. Contact service@longspireshop.com immediately if a correction is needed. We cannot guarantee an address change after processing begins and cannot redirect a package after it has shipped.
If a package is returned because the address was incomplete or incorrect, delivery was refused, or the package was not collected, we may deduct the original shipping cost and any return-to-sender fees from the refund. Additional shipping charges apply if you ask us to resend the order.
International availability is determined at checkout. The recipient is responsible for any import duties, taxes, customs charges, brokerage fees, or local handling fees unless checkout clearly states that they are included. Customs processing may delay delivery and is outside Longspire’s control.
If an international shipment is refused because duties or taxes are not paid, any refund will be processed only after the package is returned to us and may be reduced by outbound shipping, return shipping, duties, and carrier fees.
Weather, customs, carrier disruptions, high-volume periods, and other events outside our control may cause delays. If tracking has not updated for an extended period or a package appears lost, contact us and we will work with the carrier.
If the carrier confirms that a package was lost before delivery, we will offer a replacement or refund as appropriate. If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, and the carrier, then contact us promptly, preferably within 7 days of the delivery scan. We will review the shipping address, label, tracking, and available delivery evidence and open a carrier investigation where appropriate. If our labeling error or carrier misdelivery is confirmed, we will provide a replacement or refund. Longspire is not responsible for theft or loss after correct delivery to the address provided, except where required by law. This preferred notice period does not limit rights available under applicable law.
Items in the same order may ship separately. If so, you may receive more than one tracking number, with no additional shipping charge unless you requested a separate service.
For shipping questions, email service@longspireshop.com with your order number.
Longspire
27 Nadal Place, Staten Island, NY 10314, United States
Phone: +1 718-637-9333
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