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Last updated: October 2, 2026
At Longspire, we want every piece you choose to feel right for your journey. If your purchase is not the right fit, the following policy explains how returns, exchanges, and refunds work.
You may request a return within 30 days after your order is delivered. To qualify, the item must be unworn, unused, unaltered, and returned with its original packaging, tags, accessories, and proof of purchase.
To start a return, email service@longspireshop.com with your order number and the reason for the return. Please wait for return instructions before sending anything. Returns sent without authorization, or sent to the address shown on the shipping package, may not be accepted.
After a return is authorized, send the package within 14 days. Eligibility is based on the carrier acceptance or postmark date. We normally inspect a return within 5 business days after it reaches us.
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Natural stones, crystals, jade, wood, and handmade components may vary in color, pattern, texture, size, or inclusions. These natural variations are part of the character of the piece and are not considered defects.
Please inspect your order when it arrives. If an item has shipping damage, is missing, is incorrect, or has an issue visible on arrival, contact us within 7 days of delivery so we can resolve it quickly. This 7-day notice period does not limit our 90-day manufacturing-defect warranty or any rights provided by law. Include your order number and clear photos of the item and packaging. For an eligible arrival issue, including carrier damage, you may choose an available replacement or a refund to the original payment method; store credit is available only if you prefer it. We will cover reasonable return shipping when a return is required.
For preference-based returns, you are responsible for return shipping and any related customs charges. We recommend using a trackable service and keeping your receipt until the return is complete. Longspire is not responsible for return packages lost or damaged in transit.
Original shipping charges, expedited shipping charges, duties, taxes, and gift-wrapping or other service fees are non-refundable, except where required by law or where the return is caused by our error.
Exchange availability depends on inventory. The simplest way to secure another size or style is to return the eligible item and place a new order after your return is approved. Any price difference and additional shipping charges may apply.
We will inspect your return and email you with the result. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Your bank or card provider may need additional time to post the credit.
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing has started. Orders that have shipped must follow this return policy.
This policy does not limit any rights you may have under applicable consumer protection law.
Email: service@longspireshop.com
Longspire
27 Nadal Place, Staten Island, NY 10314, United States
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